ATM Service
An ATM is located in the Hotel Lobby, near the Front Desk.

Airports
Pierre-Elliot-Trudeau Airport
514-394-7377
Saint-Hubert Longueuil Airport
450-678-6030
Airport Transportation – Shuttle Service Dial 0
Private airport shuttle service is available. Please contact the Front Desk Staff for information.

Automobile Rental Dial 0
Our Front Desk Staff will be happy to assist you with arrangements for car rental or limousine service.
Hertz – Car rental 450-676-0077
Discount – Car and truck rental 450-646-4846
Enterprise – Car rental 450-670-6700
Avis – Car and truck rental 450-646-4636

Baby Crib/Rollaway Dial 0
The Front Desk Staff will be happy to deliver a complimentary crib to your guestroom. Rollaways are available on a first come, first serve basis. ($)

Baggage Service Dial 0
If you require assistance with your luggage, please contact the Front Desk Staff 30 minutes prior to your departure.

Business Center
We are pleased to offer a Business Center located at the main Lobby. Equipped with computers and a printer. Open 24 hours.

Cheque Cashing Policy
Personal cheques are not accepted.

Check-In Time – 3 pm Dial 0
Should we be unable to provide an early check-in, we can assist with storage of your luggage.

Check-Out Time – Noon Dial 0
If your departure time does not coincide with your check-out time, please contact the Front Desk Staff. Every effort will be made to accommodate your request. A late check-out fee may apply.

Church Services Dial 0
Contact the Front Desk Staff for information about nearby places of worship, or refer to the “out & about” section of this directory for a list of nearby locations.

Coffee
Complimentary coffee is available near the front desk between 5am-7am.

Copy Machine Dial 0
Located at the front desk ($0,10 per copy).

Courier Services Dial 0
FedEx, UPS and Purolator schedule regular pickups at the Front Desk Monday through Friday, excluding holidays. The last pickup of the day is at 5 pm. A mail box is located just outside the hotel’s main entrance. We can stamp you letters at your request. Mail is picked up Monday through Friday at 8:30 am and Saturday at 2:00 pm.

Credit Cards
We honour MasterCard, American Express, Visa, Discover, Diners Club, and JCB.

Dry Cleaning/Laundry Dial 0
Laundry and dry cleaning services are available from Monday through Friday. For same day service, please leave your clothes at the front desk before 9:00 am.

Emergencies Dial 9 + 911
For medical assistance or in case of an accident.

Fax Dial 0
The hotel fax number is 450-6467786.
Incoming (No charge). Long distance ($1.00 per page).

Fitness Centre
Our fitness centre is located on the lobby level, near the bar area. Opening hours may vary, please contact front desk by dialling 0.

The “Forget Something” Program Dial 0
If you forgot to pack your toothbrush, toothpaste, shaving cream, razor or comb, please contact the Front Desk Staff for a complimentary replacement.

Front Desk Staff Dial 0
If you have any questions or a special request, we’re here to help you.

Hotel Operator Dial 0

Housekeeping Dial 0
If you have any special requests, our Housekeeping Staff will be pleased to assist you at any time.

Ice machines
Ice machines are located on Floors 3, 5 and 6.

In-Room Dining Dial 0
In-room dining is available from 7:00am – 10am, Monday –Friday, 7:30am – 10:30am Saturday and Sunday, and 4:30pm -11pm daily.

Internet Access Dial 0
A complimentary WiFi Internet connection is available in your guestroom. Complimentary wireless Internet access is also available in the lobby and public areas. If you have difficulty connecting, please contact the Front Desk Staff for assistance.

Iron & Ironing Board
Conveniently located in your guestroom closet.

Lost and Found Dial 110
Please call Housekeeping to report any lost or found property.

Manager On Duty Dial 0

Market Dial 0
For your convenience we have a 24 hour Market located near the Front Desk.

Messages and Voice Mail Dial 0
Messages are indicated by a flashing light on the phone. Press 3 and follow the instructions to set up your message greeting or to retrieve a message.

Newspaper
Complimentary newspapers are located at the front desk and restaurant.
(upon availability)

Non-Smoking Floors
For your convenience our hotel is a non-smoking hotel. If you smoke in your room a fee of $250 plus applicable taxes will be added to your hotel bill.

Pet Policy
Pets are not allowed in the hotel, with the exception of service animals. Violations of the no-pet policy will result in a $100.00 charge plus applicable taxes.

Pillow Menu Dial 0
Your bed has been prepared with both soft and firm synthetic pillows. However, we also have other pillows available. To find out about our selection of pillows, or if there’s anything else we can do to make you more comfortable, just give us a call.

Postage & Shipping Dial 0
Please contact our Front Desk Staff for assistance.

Privacy / Do Not Disturb Dial 0
If you wish that we do not make up your room, please leave the “ Do not disturb ” sign on the outside doorknob and we will respect your privacy. If you require fresh towels or any other items, please do not hesitate to contact the front desk by dialling 0.

Express Check-Out Dial 0
Express check-out is available for all guests wishing to settle their account with a credit card. Please contact the Front Desk Staff for assistance.

Refrigerators / Microwaves Dial 0
Refrigerators and microwaves are available on a first come, first served basis ($) Please address your request to the front desk.

Reservations Dial 0
For future reservations at this location, please call the Front Desk Staff or 1.800.263.0159 or e-mail reservation@hilong.ca

Safe Deposit Boxes Dial 0
Available at the Front Desk.

Swimming Pool
Swimming pool and fitness centre are located on the main floor, near the bar area. Opening hours may vary, please contact front desk by dialing 0.

Taxi Service 450-679-6262 or 0
The Front Desk Staff will be happy to arrange taxi service.

Train
VIA Rail 514-989-2626

Transportation Dial 0
Need assistance getting around town? Call our Front Desk Staff for information about transportation options.

Travellers with Limited Mobility Dial 0
This hotel, like all hotels in the InterContinental chain, is committed to providing accessible facilities for travellers with limited mobility. If you encounter barriers during your stay, please contact the Manager on Duty at extension “0”.

Wake-Up Calls Dial 0
We’ll be glad to wake you up so you can get your day started at the time you want. Simply call the Front Desk Staff and specify the time of your wake-up